SEBASTIAN

Dashboards as Operating Systems

A dashboard is not a chart wall when people use it to decide what happens next.

Note

Dashboards become useful when they encode operational attention. The question is not only what number is visible. It is what someone can now decide, escalate, audit, or ignore.

Signals

  • The dashboard has an owner.
  • The metric has an action.
  • The exception has a path.
  • The interface makes stale data obvious.